Privacy Policy

This Privacy Policy describes how KnowledgeFlex Technologies Pvt. Ltd. ("KnowledgeFlex", "we", "us") handles personal data in connection with the LearniFlex learning platform, our websites, and related services (the "Services"). By using the Services you agree to the practices described here.

1. Information we collect

We collect information in three ways: data you provide directly, data generated as you use the Services, and data from your organisation or third-party integrations you authorise.

• Account & profile data — name, work email, role, language preference, and organisation.
• Learning activity — courses accessed, progress, assessment results, certificates, and time-on-task.
• Technical data — device type, browser, IP address, and diagnostic logs used to keep the Services secure and reliable.
• Support & communications — messages you send us and records of your requests.

2. How we use information

We process personal data to deliver and improve the Services, including to provision accounts, personalise learning paths, generate analytics for your administrators, provide support, and meet legal obligations. We do not sell personal data.

3. Legal bases for processing

Where applicable law requires it, we rely on one or more of the following: performance of a contract, your consent, our legitimate interests in operating and securing the Services, and compliance with legal obligations.

4. Sharing & disclosure

We share data only with: your organisation’s administrators; service providers acting under contract (for hosting, analytics, and support); and authorities where required by law. All processors are bound by confidentiality and data-protection terms.

5. Data retention

We retain personal data for as long as your organisation maintains its account, and thereafter only as needed to comply with legal, accounting, or reporting requirements. Learners may request deletion through their administrator.

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing.

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Request deletion, subject to legal retention requirements.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at the address below. We respond within the timelines set by applicable law.

7. Security

We apply administrative, technical, and physical safeguards designed to protect personal data. See our Security page for details on our controls.

8. International transfers

Where data is transferred across borders, we use lawful transfer mechanisms such as standard contractual clauses and ensure an equivalent level of protection.

9. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the Services or by email, and the "last updated" date above will be revised.